Translation Empire is a language services provider with over 13 years of industry experience. This UK-based translation and interpreting service provider is expanding its team in Pakistan. The company offers high-quality translation, interpretation, and client support services across the UK and Europe. If you have strong English communication skills and are interested in customer support, then this opportunity is perfect for you.
Job Summary
| Category | Details |
|---|---|
| Company | Translation Empire |
| Position | Customer Support Representative |
| Location | DHA I, Sector F, Near Shaheen Chowk, Bahria Town Phase 7, Islamabad – Rawalpindi |
| Job Type | Full-Time (Onsite) |
| Salary Range | Market Competetive |
| Shift Timings | As per UK Time |
| Education Required | Fresh Graduate with Strong English Communication |
| Experience | Fresh to 1 Year |
| Gender | Male & Female |
What’s Your Role
Translation Empire is hiring a Customer Support Representative for its Islamabad/Rawalpindi office. Your role is ideal for candidates who want to maintain professional communication with customers, are confident in resolving queries, and enjoy working in a collaborative team environment.
Key Responsibilities
Professionally manage inbound and outbound calls.
Respond promptly to customer inquiries via phone, email, and chat.
Identify customer needs and ensure timely resolution.
Maintain up-to-date knowledge of company services and procedures.
Build long-term customer relationships through excellent support.
Follow up with customers to ensure satisfaction and issue closure.
Eligibility Criteria
Excellent English communication skills (written & verbal).
Confident and professional handling of customer interactions.
Empathetic, patient, and solution-oriented attitude.
Strong organizational and multitasking abilities.
Fresh graduates are highly encouraged to apply.
Must be a resident of Rawalpindi/Islamabad.
Shift Timings (PK Time – Onsite)
For Females:
12:00 PM – 9:00 PM
1:00 PM – 10:00 PM
For Males:
3:00 PM – 12:00 AM
4:00 PM – 1:00 AM
5:00 AM – 1:00 PM
5:00 PM – 2:00 AM
What They Offer
Competitive salary (Rs. 40,000 – 60,000) + performance bonuses.
Clear career growth and skill development opportunities.
Friendly and collaborative work environment.
Exposure to international customer service operations.
How to Apply
Share your updated CV at:
Email: Ifrah.Tahir@empire-groupuk.com
WhatsApp: 0300 0502602
Make sure the subject line is:
“Application for Customer Support Representative”
Important Notes
Incomplete applications will not be accepted.
Shortlisted candidates will be contacted.
No TA/DA will be provided for interviews.
Your position is on-site; remote work is not available.
Why Join Translation Empire?
Translation Empire is committed to growing its team and also offers professional training and performance-based incentives to employees. Everyone in the company gets equal opportunities to advance their career. If you want to embark on a long-term professional journey, then this is the best choice for you.
Final Words
This is the complete information for the Translation Empire Customer Support Representative Job 2025.
If you are from Islamabad/Rawalpindi and want to start a career in customer service, then you can’t miss this opportunity.